Implementing this technology has transformed how we review insurance policies, contracts, and leases.
The platform summarizes coverage and limits, extracts contractual insurance requirements, and compares those requirements against the coverage that is in place, whether there are a handful of contracts or hundreds. A manual process that would take hours can now be accomplished in a fraction of the time while requiring the user to verify the accuracy of its findings.
The efficiency gained reduces our staff cost for these two tasks by over 80% and gives our team additional time to focus on identifying coverage gaps, advising clients, and addressing higher-value risk management needs.
Josh Warren
President, Symphony Transact
Symphony Risk is a full-service insurance brokerage, risk management advisory, and employee benefits consulting firm. It serves middle market and lower Fortune 500 businesses, private equity firms, alternative asset managers, and high-net-worth families. salesElement designed and built an AI coverage review platform on Anthropic’s Claude for Symphony Risk. The platform reads insurance policies and contracts, extracts each contract’s insurance requirements, and flags where coverage falls short. Symphony Risk reports that the platform has cut its staff cost for these reviews by more than 80%.
At a Glance
- Customer: Symphony Risk
- Industry: Insurance brokerage and risk management
- Partner: salesElement
- Claude models: Claude Haiku 4.5, Claude Sonnet 5, and Claude Fable 5.1, with the platform built using Claude Code
- Timeline: about four weeks from approved wireframe to working system
- Result: over 80% lower staff cost for policy summaries and contract requirement reviews
The Challenge
For its private equity clients, Symphony Risk has to confirm that a portfolio company’s insurance actually meets what its contracts require. A single engagement can include dozens of policies and hundreds of contracts, leases, and agreements. Each contract has its own insurance clause, for example a $5 million cyber limit, $10 million in general liability, or specific endorsements and deductibles.
The policies arrive as long PDFs. Some run past 200 pages, and many bundle several coverages into one package. Doing the review by hand took hours per engagement. Staff read every document, re-keyed limits into spreadsheets, and checked every requirement against every policy. The work was slow and expensive, and it did not scale when a deal brought in hundreds of contracts at once.
The salesElement Approach
salesElement started with a clickable wireframe, which the Symphony Risk team approved. It then built the full platform on Microsoft Azure, with Claude reading the documents:
- Claude reads every policy and contract and turns it into structured data: coverages, limits, deductibles, and each contract’s insurance requirements.
- Each requirement is checked against the coverage in place and marked Covered, Review, or Gap.
- People stay in charge. Reviewers verify and sign off on every finding, and every change is kept in an audit history.
salesElement used Claude Code for the whole build and went from approved wireframe to a working system in about four weeks.
Delivery and Adoption
salesElement tested the platform on Symphony Risk’s own policies and contracts and refined it based on the team’s feedback. The output follows Symphony Risk’s templates, so it goes straight into client deliverables. The team now runs its policy summaries and contract requirement reviews through the platform, whether a deal has a handful of contracts or hundreds.
Results
- Over 80% lower staff cost for policy review and contract insurance requirement review, as reported by Symphony Risk.
- Hours of manual work now takes a fraction of the time.
- Handles engagements of any size, from a handful of contracts to hundreds.
- Every requirement is marked Covered, Review, or Gap, and a person verifies each finding.
- Staff time has moved to higher-value work: finding coverage gaps, advising clients, and handling broader risk management needs.
Put Claude to Work on Your Document Reviews
If your team spends hours reading policies, contracts, or other long documents to pull out the same information every time, salesElement can design and build a Claude-powered system around the way your team already works, with people keeping the final say. Call salesElement at 646.837.0767 to talk it through.